Why haven't I received a confirmation email?
We send an order confirmation email out as soon as your order is placed. Your order confirmation email will come from firstname.lastname@example.org Sometimes confirmation emails are caught in spam or junk folders, so be sure to check there first! If it isn't there, you can contact us and we'll be happy to confirm your order and resend the confirmation email.
Can I change my order?
Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes.
Has my order shipped?
Shipping information will be available the day after your item has shipped. In most cases, products will be processed and shipped within 24 hours of receiving the order. Please click Order Tracking for more details
How do I track my order?
Please click Order Tracking to go to "Order Tracking" page. Enter your email address and your OrderID received in your confirmation email, then click button, and you can get shipping information of your order.
What should I do if my order never arrives?
Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please contact our customer service department. We will get back to you shortly.
I need a copy of my receipt/invoice.
Please contact our customer service department and indicate that you need a receipt/invoice. Then we will send you it by mail.